University of Toronto's Student Life tasked us to discover the pain points experienced by students seeking out help on a campus setting. As part of a UX Research Expo 2018 at the Faculty of Information, we were tasked to investigate and discover the quantitaitve and qualitative data that could potentially support the creation of a new service for students.
3 Users: Faculty, Service Provider, Student
Through 29 student survey participants, 10 in-depth interviews with faculty members from diverse range of departments, and healthcare service providers on campus we two major issues the research should tackle: 1. A lack of clarity in the faculty’s role for student mental health and 2. Difficulties in distinguishing appropriate mental health resource(s) for diverse needs of students.
Mixed-Methods User Research Approach
Our research was situated in the User-Centered Design framework to both evaluate the current systems available to faculty, and also to inform the requirement analysis for a new system that could encompass all resources into a central space, thus unifying the resources that can easily help faculty locate the information they need regarding student mental health.
We distilled our research into 8 Design Recommendations which we presented in front of a panel of judges at UofT's 2018 UX Research Expo.
Final Research Report